Data and diplomacy

What is the difference between data, information, and knowledge?

Data: Facts and figures which relay something specific, but which are not organized in any way and which provide no further information regarding patterns, context, etc. I will use the definition for data presented by Thierauf (1999): “unstructured facts and figures that have the least impact on the typical manager.”

Information: For data to become information, it must be contextualized, categorized, calculated and condensed (Davenport & Prusak 2000). Information thus paints a bigger picture; it is data with relevance and purpose (Bali et al 2009). It may convey a trend in the environment, or perhaps indicate a pattern of sales for a given period of time. Essentially information is found “in answers to questions that begin with such words as who, what, where, when, and how many” (Ackoff 1999).

IT is usually invaluable in the capacity of turning data into information, particularly in larger firms that generate large amounts of data across multiple departments and functions. The human brain is mainly needed to assist in contextualization.

Knowledge: Knowledge is closely linked to doing and implies know-how and understanding. The knowledge possessed by each individual is a product of his experience, and encompasses the norms by which he evaluates new inputs from his surroundings (Davenport & Prusak 2000). I will use the definition presented by Gamble and Blackwell (2001), based closely on a previous definition by Davenport & Prusak:

“Knowledge is a fluid mix of framed experience, values, contextual information, expert insight, and grounded intuition that provides an environment and framework for evaluating and incorporating new experiences and information. It originates and is applied in the mind of the knowers. In organizations it often becomes embedded not only in documents or repositories, but also in organizational routines, practices and norms.”

Making use of data abundance

In order to make use of abundance, the first question one should ask is what is the potential of data in diplomatic practice.

Data could be used to better inform foreign policy, measure foreign and domestic sentiments, or to monitor quickly-unfolding emergency situations. In addition to serving as a tool, data arises as a topic on the diplomatic agenda, from data-sharing between countries and the protection of personal data across borders, to the regulation of e-commerce data flows and international standards related to data. Finally, referring back to the oil metaphor, i.e. data becoming increasingly valuable, it can be regarded as a factor in geopolitical power dynamics, placing significant leverage on those countries and actors that collect, store, and control data and its infrastructure.

Diplo’s work on data and diplomacy

DiploFoundation has published a number of papers, policy briefs and blog posts (see below) on the topic of data diplomacy:

• Data diplomacy: Updating diplomacy to the big data era (April 2022)
• Data diplomacy: Updating diplomacy to the big data era (February 2018)
• Data and international organisations: Navigating cross-sectoral data challenges (February 2018)
• Data diplomacy: Big data for foreign policy (October 2017)
• Leaving no one behind in the data revolution (August 2017)
• Data diplomacy: Mapping the field (April 2017)

• Data diplomacy and knowledge management – key skills for the next generation of diplomats (December 2016)
• Evidence and measurement in Internet governance (November 2014)
• Big data and cyberdiplomats: Big opportunities or big problems? (October 2013)
• E-participation webinar: Open data (May 2013)

Where is data governance addressed?

In the diplomatic context, data and related topics are addressed in international forums, but also at regional and bilateral levels. To illustrate, questions pertaining to data sharing have been addressed at the Internet Governance Forum (IGF) since its outset.

Regional bodies, including the Association of Southeast Asian Nations (ASEAN), the Council of Europe (CoE), and the Organization of American States (OAS), have tackled the protection of personal data, while the USA and the UK have, for instance, bilaterally negotiated the issue of data access by which British legal authorities can access data from American communications providers without review by US authorities, and vice versa.

What’s next?

Join us for the various events related to data diplomacy, and get in touch with us:

• Find out about the Geneva Internet Platform’s data programmes
• Subscribe to our Data Diplomacy mailing list
• Subscribe to DiploNews, Diplo’s bi-monthly e-newsletter
• Get in touch with us at data@diplomacy.edu