In March 2012, in co-operation with the National Telecom Regulatory Authority (NTRA) of Egypt, Diplo delivered a training workshop on ‘Language and Diplomacy’, to equip NTRA’s members with the desired advanced skills and knowledge in negotiations and managing diplomatic processes.
The training was conducted through a number of interactive lectures and simulations, and covered issues such as language as action, building relationships, securing agreement, constructive ambiguity, persuading through argument, standing firm, and understanding the unsaid (presuppositions, implications and signalling).
